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Neeraj Balani

Chief Customer Officer

Neeraj is the Chief Customer Officer responsible for leading customer engagement and leasing strategies across the portfolio. His mandate will see him architect transformative leasing models, strengthen demand-side underwriting, develop advanced market intelligence frameworks, and deepen partnerships with leading brokers and enterprise clients. He will also work cross-functionally with development, legal, and asset management teams to drive organizational excellence and portfolio performance.

 

Neeraj brings over 25 years of diverse leadership experience spanning consulting, technology, logistics, and healthcare in India and the USA. He is recognized for his ability to build world-class teams, drive innovation at scale, and deliver exceptional customer experiences alongside strong financial outcomes.

 

Prior to Welspun One, Neeraj served as the Managing Director for International SOS – Indian Subcontinent, where he achieved the company’s first-ever profitability in FY 2019–20, grew revenues 5x, and built high-performing teams across multiple verticals. Earlier, at Mahindra Logistics, he played a pivotal role in doubling the revenue of the supply chain division within three years, led digital transformation initiatives, and was part of the leadership team that successfully took the company public in 2017.

 

Neeraj holds a Bachelor of Engineering (Chemical) from the University of Mumbai and an MBA from the Terry College of Business, University of Georgia.